Frequently Asked Questions
How do I consign?
We accept consignments any day that we are open Monday – Saturday 10:30 am – 4:30 pm. Please pack items as if preparing to move and
bring them to us. If you require assistance moving items, please look at our list of reliable local movers.
How does the consignment process work?
Once we receive the items, we will place speed tags on them with your account number, then go through and list and price all acceptable items. We will then send an email to the address provided with the items listed and priced, this email will also include any items that we decided not to accept and will send for donation.
Please look at this as soon as you receive it. If you have any issues with pricing, or decide you want some or all items back, get in touch with us ASAP.
Once items are priced, they will be on the floor for a total of 80 days, with a %10 markdown every 20 days. Whatever the selling price ends up being we will split that 50/50.
At the end of that 80 period, there is a 10-day pick-up window. In the chance your items did not sell you can contact us to pick them up. We require a 24-hour period for all items over $10. Any items under that limit must be found by the consignor, the front desk or customer service will be happy to print a list of all remaining under 10 items.
ANY ITEMS LEFT AFTER THE 90-DAY CONTRACT WILL BE CONSIDERED
STORE PROPERTY AND THEN DONATED.
Do you pick up and/or deliver?
We are still too small of a business to handle pick-up and
delivery by ourselves, maybe one day. But in the meantime, look at our list of trusted local movers.
How do I know when my items have sold?
Sadly, we have too many consignors to maintain constant contact about their items. However, there are several ways to be able to keep track.
-Set a reminder of your contract end date. When you get close to that date, give us a call to see if there are any items that you may want back. If we do not hear from you within the 10-day period of the end of your contract all items will become store property and donated. If you would like a donation receipt for tax purposes, we will happily get one for you.
-Every consignor has an online account that they can access through our home page (consignor login link). If this is your first time your username & password is the email address that you gave when you dropped your items off.
-If all else fails just give us a call! 828-454-1960 We are happy to answer any questions that we can.
How do I get my money?
Sold items are held in your account as store credit. You can use the money towards a store purchase. Or the remaining amount, so long as it is over $10, will be printed for the previous month's sales on the 5th of the next month. We will hold checks in the store for 6 months.
Ie: sales during April will be printed on May 5th’s checks.
My items did not sell, how can I get them back?
Once your 80-day contract has expired you will have 10 days to be able to pick up your items. If you would like your unsold items returned, please give us a call at 828-454-1960 and give us 24 hours to locate your over $10 items on the sales floor. If you have any unsold under $10 items, you must find them on the sales floor yourself. If you would like these items, please go to the sales or customer service desk and they will print out a list.
Do I need to make an appointment to drop off my consignments?
No appointment is required! Please stop by any day that we are open between the hours of 10:30 and 4:30 Monday through Saturday.
I can't take my large item with me today, is it possible to store it here?
After purchasing if needed we will hold your items for 7 days. At the end of the 7-day period and the items have not been picked up we will charge $10 per day as a storage fee.
We will happily load your items for you, however, you are responsible for providing your own straps and or blankets.
Can I offer a lower price?
We cannot bargain on the listed price of items in the store. All items in the store are on a contract with the consignors to sell their items at the listed prices.
I have an item that’s a little unusual, will you accept it?
We accept all sorts of unusual items of all shapes and sizes, however, if you have a particularly unusual or large item please send a photo of it to our warehouse email address.
Do you over layaway?
Layaway. We require a 50% down payment on any layaway and require that you complete the second half of the payment within one week.
Can I buy stuff online?
While we do not sell items online we can sell them over the phone. However, because this is used furniture or home decor we require items being purchased must have been seen in person first.
I can’t figure out these tickets. How does pricing work?
Items are on the sales floor for a total of 80 days. During that period they take a 10% markdown every 20 days.
Can you hold an item for me?
We can hold an unpurchased item or price tag for one hour.
Is there anything that you don’t accept?
We do occasionally have a list of items that are placed on a temporary hold. Especially during our busy season, there may be items that we simply have too many of and just don’t have space available on the sales floor. Please keep a look at the current holds & restrictions page as this list may change daily.
In addition, we do have a few items that are placed on permanent hold.
Enclosed computer desks
CDs & DVDs
Clear (non-decorative) glass
Comforters, bedspreads, and duvets are an “as space allows item”
Holiday items are accepted within the proper season and will be donated after the end of the holiday.