Frequently Asked Questions
How do I consign?
Consignments are welcome on any day that we are open. That's Monday - Saturday, from 10:30 am until 4:30 pm. No appointment is necessary, but we do recommend sending photos of larger items to consignment171@gmail.com for pre-approval. We ask that smaller items be packed in boxes you do not mind parting with as space to unpack is often unavailable at the time of drop-off.
You will then be asked to sign our consignment agreement for each drop-off. This outlines our consignment process and the dates it will cover.
How does the consignment process work?
Once we receive your items, here's how our consignment process works:
- Item Tagging: We’ll place small tags on your items, each with your unique account number to keep items together and organized.
- Listing and Pricing: Our team will carefully go through all acceptable items, list them, and set prices. You will then receive an email with a detailed list of your items, including prices we’ve set. If there are items we decided not to accept, we'll include them in this email and arrange for donation.
- Review Your Items: Please review the email as soon as you receive it. No response is necessary if you agree with pricing, we will continue with our process unless we hear otherwise. If you have any questions or concerns about the pricing or decide you want some or all items back, please let us know as soon as possible.
- Sales Period: Your items will be displayed on our sales floor for a total of 80 days. We apply a 10% markdown every 20 days to encourage sales. When an item sells, the selling price is split 50/50 between Scallywag’s and the consignor.
- Pick-Up Window: Following the 80-day period, there's a 10-day pick-up window. If your items did not sell, you can contact us to arrange for their retrieval. Items valued over $10 require a 24-hour notice for pick-up. For smaller items priced at under $10, it will be up to you to retrieve these items from the store floor. Please visit the front desk or customer service, and we'll gladly provide you with a list of any remaining items under $10.
- Donation: Items that do not sell and are not retrieved by the consignor by the final pickup date stated on the consignment agreement will be considered abandoned by the consignor. These items will be donated or disposed of with no further notice or payment due to the consignor. However, a donation receipt for these items may be provided upon request.
Do you pick up and/or deliver?
As a small business, we do not offer pick-up and delivery services on our own. However, we understand the convenience this offers our customers. To make the process smoother for you, we've compiled a list of trusted local movers for you to choose from.
How do I know when my items have sold?
Due to our large number of consignors and their items, we are unable to manually provide constant updates concerning your items. Here are several ways to keep track:
Contract End Date Reminder:
- Mark your contract end date on your calendar. As it approaches, please don't hesitate to give us a call or visit our store to inquire about your items.
- If we don't hear from you within the 10-day period after your contract ends, all items will become store property and will be donated. If you require a donation receipt for tax purposes, just let us know, and we'll be happy to provide one.
Online Account Access:
- Every consignor has an online account accessible via our homepage (find the 'Consignor Login link).
- If this is your first time logging in, simply use the email address you provided when you dropped off your items as your username and password. You will then be prompted to create a unique password.
Reach Out to Us:
- If you ever have questions or need assistance, please feel free to give us a call at 828-454-1960 or stop by our customer service office in the store. We can always update you on the current status of your items.
We are here to assist you and ensure your consignment experience is both convenient and worry-free. Don't hesitate to get in touch with any inquiries.
How do I get paid?
When your items sell, your earnings are immediately available as a store credit which can be used towards store purchases. On the 5th of every month, any remaining credit from the previous month will automatically be printed as a check for you to pick up provided the amount meets our $10 minimum. Checks are available to pick up in our customer service office for 6 months after which they will expire.
Ie: sales during April will be printed on a May 5th check.
For our consigners who are non-local (outside of Haywood and Jackson Counties), we understand you may not be able to conveniently pick up your checks. We do offer the option to have your check mailed directly to you, but please be aware there is a $2 fee for processing and postage.
NOTE: Are you a regular shopper? You may request that your earnings remain as store credit.
My items did not sell, how can I get them back?
Once your 80-day contract has concluded, you have a 10-day window to retrieve your items. Here's how you can go about it:
Items priced over $10:
If you wish to recover unsold items valued over $10, simply give us a call at 828-454-1960 and allow us 24 hours to locate these items on the sales floor for you.
Items priced under $10:
For unsold items valued at $10 or less, you are responsible for locating them on the sales floor yourself. If you need assistance with this, our sales or customer service desks will be happy to print out a list to help you locate these items.
*Any items not retrieved by the consignor by the final pick-up date stated on the consignment agreement will be considered abandoned and become the property of Scallywag’s. They will then be disposed of or donated without further notice or payment due to the consignor.*
Do I need to make an appointment to drop off my items?
No appointment is required! We accept items from 10:30 AM to 4:30 PM, Monday through Saturday. Feel free to drop by at your convenience; we look forward to assisting you!
We do recommend sending photos of larger items to Consignment171@gmail.com for pre-approval.
I can't take my large item with me today, is it possible to store it here?
Once your items are purchased, we offer a 7-day storage period for your convenience and so transportation can be arranged. After the initial 7 days, a daily storage fee of $10 will apply to each item in our possession.
Our team is more than happy to assist in loading your items. Please note that you are responsible for providing your own straps, blankets, or anything else required for secure transportation.
Can I offer a lower price?
We regret to inform you that we are unable to negotiate the listed prices of items in our store. All items available for purchase are under contract with our consignors, obligating us to sell their items at the listed prices. We appreciate your understanding and support of our consignors' pricing agreements.
I have an item that’s a little unusual, will you accept it?
We welcome a diverse range of unusual items in all shapes and sizes. However, if you happen to possess a particularly unique or large item, we kindly request that you share a photo of it with us. Please send the photo to our warehouse email address at consignment171@gmail.com. This will help us ensure that we can both accept and accommodate your item.
Can items be purchased on your website?
While we do not sell items online, we do offer the option to purchase items over the phone. However, this is only with the understanding that we sell used merchandise and do not offer refunds.
How do I read your price tags?
Items are on the sales floor for a total of 80 days. During that period, they take a 10% markdown every 20 days. Pricing always starts with the top (highest) price and then is reduced according to the dates listed on the tag.
Is there anything that you don’t accept?
From time to time, certain items may be placed on a temporary hold, particularly during our busy seasons when space on the sales floor is limited. Please refer to our 'Current Holds & Restrictions' page, as this list may change frequently.
Additionally, we have a select number of items that are placed on permanent hold and are not accepted for consignment:
- Enclosed computer desks
- Area rugs over 9'x12' (with some exceptions, please email photos)
- Baby/infant furniture
- Exercise and sporting equipment
- Window and table linens (i.e. curtains, drapes, tablecloths, placemats, etc…)
- Power and yard tools
- Building materials (built-in cabinetry, plumbing fixtures, etc…)
- Luggage
- Home stereo systems
- Printers
- CDs & DVDs
- Holiday items, which are only accepted within the appropriate season and will be donated after the holiday has ended. (Please review our Holiday Policies page for more information)